|
The Bal-Tech Guarantee™
Your satisfaction is guaranteed. If for any reason, you are not completely satisfied with your purchase, simply return the item for a 100% refund,
provided the item be in unopened condition and comply with our terms & conditions outlined below:
- Shipping & Delivery
-
Bal-Tech Medical currently uses FedEX Express for all domestic shipping needs. Processing times vary, but most orders are shipped within 24-48 hours, excluding holidays and weekends. Preorders and backorders do not ship until product is available (see the specific product page for specific availability dates).
How do you calculate shipping?
Shipping is calculated based upon the latest rates from FedEX.
Generally, the following chart will apply:
Shipping/Handling Charges (U.S. ONLY):
$1 - $99 - $15.00
$100 - $249 - $25.00
$250 up - $40.00
Please note: If you are ordering outside of the U.S., your shipping charges will be higher than shown above. We will notify you of your total shipping charges and total credit card charges before shipping the items.linois for ordering NEOVA products, the customary shipping rates will apply as usual.
Do you ship internationally?
Yes, absolutely. Bal-Tech Medical ships to international destinations everyday!
For product, sales, or ordering information please e-mail: service@bal-techmedical.com.
- Privacy & Security
-
Introduction: Bal-Tech Medical Inc has a strong commitment to providing excellent service to all of our customers, including respecting their concerns about privacy. We understand that visitors to our website may have questions about whether and how this website collects and uses information. We have prepared this statement to inform you of the privacy principles that govern Bal-Tech Medical.com.
Information Needed to Execute the Transaction You Request: When we need to collect information from you, you are voluntarily supplying us with the information we need. We may also ask you to fill out an online customer survey, to obtain your suggestions or comments about your use of Bal-Tech Medical's products and services, or for similar purposes. Providing this information is voluntary and it is used only for the purpose for which the information was collected and is not shared with other companies.
Bal-Tech Medical Inc Use of Information: We treat the information you provide to us as confidential information; it is, accordingly, subject to our company's security procedures and strict company policies regarding protection and use of confidential information. Because laws applicable to personal information vary by country, our business operations may put in place additional measures that vary depending on the applicable legal requirements. Information is generally processed and stored in the United States, in which data protection laws are not as comprehensive as in the European Union.
Disclosure of Information to Third Parties: Bal-Tech Medical Inc prohibits the sale or transfer of personal information to entities outside of Bal-Tech Medical Inc for their use without your approval and giving you the opportunity to opt-out.
Legal Issues: Bal-Tech Medical Inc will disclose personal information without your permission when required by law or in good faith belief if such action is necessary or desirable to comply with the law, protect or defend the rights or property of Bal-Tech Medical Inc, this site or its users.
Bal-Tech Medical.com Privacy Statement Changes: In the future, we may need to change the privacy statement for Bal-Tech Medical.com. All changes will be made here so that you will always know what information we gather, how we might use that information and whether we will disclose it to anyone.
How to Contact Us: If you have any questions about this privacy statement or privacy concerns please send e-mail to service@bal-techmedical.com with the words "Privacy Question" in the subject line.
Conclusion: Your privacy concerns are important to us. We hope this privacy statement has been helpful to you.
- Returns & Replacements
-
Bal-Tech Medical Refund Policy
Products purchased directly from Bal-Tech Medical's website may be returned for a refund within 30 days of invoice date if you are not completely satisfied.
Non-defective merchandise will be credited at original invoice price less freight and handling charges and a restocking fee of 10%.
Merchandise must be returned in the manufacturers box, INSIDE an outer shipping box with the enclosed documentation and all parts.
All products must be returned in a "sellable" condition in order to receive a refund. Damaged or previously installed products cannot be refunded.
Contact service@bal-techmedical.com for an authorization number prior to requesting a Refund. An authorization number and the original receipt or packing slip must be included with your return.
Credit will be issued within 5 business days upon receipt of merchandise at Bal-Tech Medical, Inc.
Bal-Tech Medical Defective Product Exchange Policy
Products deemed defective are eligible for a product exchange up to 1 year of invoice date. Identical Product exchanges will only be made for like part numbers.
Contact service@bal-techmedical.com for an authorization number prior requesting an Exchange. An authorization number and the original receipt or packing slip must be included with your return.
Shipping and Shipping Charges
Bal-Tech Medical in not responsible for refunding the shipping costs to either originally send or to return products. The customer is responsible for all shipping costs.
When sending back your return we recommend sending an item with either a tracking number or a delivery confirmation number to insure it safely arrives.
FedEX Priority Mail or UPS Ground will be used for all exchange shipments, and is solely at the discretion of Bal-Tech Medical Inc.
For all other inquiries please email us at service@bal-techmedical.com.
|
